MSC Industrial Supply Co. knew it was time to update how work got done inside its customer fulfillment centers. With growing demand and a vast product catalog, they needed a way to handle more volume while improving the day-to-day experience for employees on the floor. That meant reducing physically demanding tasks, increasing flexibility, and building a more efficient system for order fulfillment.
As a leading distributor of metalworking and MRO (maintenance, repair, and operations) products, MSC serves manufacturers and industrial customers across North America. Their operation includes over 7,000 associates and millions of SKUs flowing through two major fulfillment centers in Harrisburg, Pennsylvania, and Elkhart, Indiana.